First, what do I mean by that? And shouldn’t we want to burn the calories (maybe outside the web!)?
I don’t think links get enough credit. From your favorite sites to the chapters on e-books, they act as teleportation devices—anywhere you can click or tap. And it ultimately saving you time.
So, why document steps to get from A to Z when you could send people to Z (or, maybe more accurately, Y—a single click from Z)?
At the time of my writing this, one example of documentation that gets under my skin a bit is Etsy’s “How to Close Your Etsy Shop”.
To close your Etsy shop:
Simple enough, right? Sure, it’s not many steps. But if I’m a shop owner, which I was, and I want to close my Shop, why not say something like:
To close your Etsy shop, visit the Close Shop tab in your Shop Manager.
From there, they’d see any further instructions—instead of having to remember steps or repeatedly swap tabs. That’s a little more approachable to me. What do you think, though? Let me know with a comment, if you’d like!